FAQ

Q: How long does delivery take?
A: Delivery takes 3–5 working days across Pakistan.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery all over Pakistan.

Q: Do you offer returns or exchanges?
A: Yes, we offer easy exchanges within 7 days of delivery.

Q: What if I receive a damaged or wrong item?
A: If you receive a damaged or incorrect product, please contact us within 48 hours for a replacement.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via SMS or email.

Q: What payment methods do you accept?
A: We accept Cash on Delivery and secure online payments.

Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped by contacting our support team.

Q: Do you deliver all over Pakistan?
A: Yes, we deliver nationwide.

Q: Are your products original and high quality?
A: Yes, Aurum & Classics focuses on premium quality materials and craftsmanship.

Q: How do I choose the right size?
A: You can check our size guide available on each product page.

Q: Will the color of the product be exactly the same?
A: We try our best to display accurate colors, but slight variations may occur due to lighting and screen differences.

Q: Do you restock sold-out items?
A: Some items are restocked, but many are limited edition. We recommend buying early.

Q: Can I place an order without creating an account?
A: Yes, you can checkout as a guest.

Q: How can I contact customer support?
A: You can contact us via email or Instagram DM for quick assistance.

Q: Do you offer international shipping?
A: Currently, we only deliver within Pakistan.